Payment Policy

About Credit/Debit Card

For clarity, with each party's responsibility identified, USD is the store's pricing and settlement currency. Accepted cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, subject to the secure options presented at checkout. The resulting customer expectation is kept direct and readily reviewable.

From a customer-service perspective, with the relevant order status kept central, card processing is performed through encrypted Shopify and approved provider systems, so nuby does not store full card numbers or security codes. The financial institution controls authorization holds, additional checks, approval, and decline decisions. This arrangement keeps the applicable boundary and available remedy in context.

For an informed purchase, with the customer remedy placed in context, billing and contact records must be complete and truthful. Failed authorization or a material fraud concern can lead to review or cancellation; taxes are assessed at checkout according to applicable law. This organization keeps the customer decision path concise and verifiable.

Under this customer standard, with the controlling condition called out, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released. The policy result is therefore easy to distinguish while its meaning remains unchanged.

Payment assistance: support@nubyshoe.shop or 512-695-4468, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshoe.shop
Phone: 512-695-4468
Physical address: 1726 E 62nd St, Los Angeles, California, 90001, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)