Terms of Service

In day-to-day application, with the governing store practice identified, using the storefront or submitting an order constitutes agreement to these Terms and the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers must provide accurate order, billing, delivery, and contact information and may use the site only lawfully. The service result is stated this way so it can be located without ambiguity.

To make the process transparent, with the relevant order status kept central, united States delivery is the sole shipping option. It is free at the standard level, includes tracking, and normally consists of 1-2 business days of processing plus 4-6 estimated business days in transit after dispatch. The published commitment can therefore be understood as one complete service rule.

For consistent order handling, with the available remedy stated clearly, for 30 days following delivery, customers can seek a no-reason return or exchange. The merchant pays authorized return transportation for those requests and for quality problems, and an issued refund usually appears in 5-10 business days. Personalized merchandise, Final Sale or clearance purchases, gift cards, and opened intimate/hygiene-sensitive goods are not preference-returnable, but defect, damage, mis-shipment, and shortage protections remain. This arrangement preserves the policy meaning and clarifies how it is applied.

For easy reference, with the decision path easy to follow, orders remain cancellable until shipment and then become subject to the Refund Policy. USD is the transaction currency, applicable tax law determines charges, and we reserve the right to stop fraudulent, illegal, unauthorized, or materially erroneous orders. This organization keeps the controlling condition and its effect together.

Questions about these Terms: support@nubyshoe.shop, 512-695-4468, or 1726 E 62nd St, Los Angeles, California, 90001, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshoe.shop
Phone: 512-695-4468
Physical address: 1726 E 62nd St, Los Angeles, California, 90001, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)