Shipping Policy

Under this customer standard, with the relevant customer choice preserved, we ship exclusively within the United States, with no standard-shipping charge on any U.S. order. A tracking number is issued when the parcel leaves fulfillment. This structure keeps the practical service consequence in clear view.

For a clear pre-purchase understanding, with the available remedy stated clearly, the processing window is 1-2 business days and does not include weekends or U.S. public holidays. Estimated carrier delivery then requires another 4-6 business days from dispatch. This presentation keeps the customer-facing outcome easy to identify.

To keep expectations clear, with the customer remedy placed in context, we communicate dispatch and tracking through the checkout contact record. Please verify every address field before ordering and contact support at once about an error, since changes may not be possible after processing starts. This organization keeps the controlling condition and its effect together.

For dependable support, with the governing store practice identified, weather, carrier interruptions, peak-volume conditions, address problems, or other events outside reasonable control can extend an estimate. This formulation keeps the service sequence direct without expanding the underlying promise.

For clarity, with the relevant customer choice preserved, cancellation is available before shipment; a dispatched purchase is handled under the Refund Policy. Taxes are collected when applicable law requires them. The explanation is organized to make the applicable service path straightforward.

Shipping and tracking assistance: support@nubyshoe.shop or 512-695-4468, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshoe.shop
Phone: 512-695-4468
Physical address: 1726 E 62nd St, Los Angeles, California, 90001, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)