Refund Policy

In plain terms, with the operating boundary stated upfront, the return window lasts 30 days after delivery and covers both no-reason returns and exchanges. The resulting customer expectation is kept direct and readily reviewable.

For dependable support, with the available remedy stated clearly, before dispatching a return, write to support@nubyshoe.shop for authorization. Approved return shipping is paid by nuby, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product. This arrangement keeps the applicable boundary and available remedy in context.

To explain the outcome directly, with the relevant order status kept central, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights. This arrangement preserves the policy meaning and clarifies how it is applied.

To keep expectations clear, with the available remedy stated clearly, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. This organization keeps the controlling condition and its effect together.

In keeping with our customer promise, with the published commitment made specific, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy. This arrangement keeps the applicable boundary and available remedy in context.

Authorized return address: 1726 E 62nd St, Los Angeles, California, 90001, United States

Refund and exchange support: support@nubyshoe.shop or 512-695-4468, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshoe.shop
Phone: 512-695-4468
Physical address: 1726 E 62nd St, Los Angeles, California, 90001, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)